Shipping Policy — LEGscience

Delivery Times

Total Delivery Time

The total estimated delivery time from the moment you place your order until it arrives at your address is 8–15 business days, although it may take up to 30 business days, divided as follows:

• Order processing: 1–5 business days, normally 1 business day.

• Shipping: 7–10 business days, although it may take up to 30 business days depending on stock availability and the shipping carrier.

Processing Time: 1–5 Business Days

Once your order has been confirmed, our team will prepare your LEGscience compression massager for shipment. Processing time depends on the following factors:

• Order volume: During periods of high demand, such as Black Friday, Christmas, or special promotional campaigns, processing may take up to 5 business days.

• Stock availability: When stock is available, orders are normally processed within 1 business day.

• Quality control: Every unit undergoes a quality inspection before shipment.

You will receive a confirmation email once your order has been processed and shipped. This email will include your tracking number.

Shipping Time: 7–30 Business Days

Once your order has been shipped, the following estimated delivery times apply:

• United States: 7–30 business days

• United Kingdom: 7–30 business days

• Canada: 7–30 business days

• Australia: 7–30 business days

• New Zealand: 7–30 business days

Important: Business days do not include Saturdays, Sundays, or national holidays in the destination country.

Shipping Costs

Standard Shipping

• Orders over $99: FREE SHIPPING to all markets we serve.

• Orders under $99: Flat shipping rate of $9.99.

Express Shipping — Coming Soon

We are currently working on express shipping options that will become available soon. Subscribe to our newsletter to be notified when this service becomes available.

Order Tracking

How Can I Track My Order?

• Shipping confirmation: You will receive an email containing your tracking number once your order has been shipped, generally 1–5 business days after purchase.

• Real-time tracking: Use the tracking number provided on the carrier’s website to view real-time updates.

• Customer portal: Log in to your account at LEGscience.com to view the current status of all your orders.

What Should I Do if My Tracking Information Is Not Updating?

It is normal for tracking information to take between 24 and 48 hours to become active after shipment.

If you still do not see any updates after this period, contact us at legscience@outlook.com.

Delivery Areas

We currently ship to:

✅ United States, including Alaska and Hawaii
✅ United Kingdom, including England, Scotland, Wales, and Northern Ireland
✅ Canada, including all provinces and territories
✅ Australia, including all states and territories
✅ New Zealand, including both main islands

Exclusions

We currently do not ship to P.O. Boxes, military addresses such as APO/FPO addresses, or overseas territories.

Contact our team before placing your order if you are unsure whether we can deliver to your specific location.

Customs and Taxes

Import Duties and Taxes

• United States: No additional customs duties apply to shipments within the United States.

• United Kingdom: Orders may be subject to VAT and customs duties. LEGscience is not responsible for these additional charges, which must be paid by the buyer.

• Canada: Orders may be subject to GST/HST and customs duties. These charges are the recipient’s responsibility.

• Australia and New Zealand: Orders exceeding the applicable import threshold may be subject to GST and customs duties, which are the buyer’s responsibility.

Important: Delivery times may be extended if your package is held by customs for inspection. LEGscience has no control over customs procedures or processing times.

Customs Documentation

All international shipments include complete and accurate customs documentation to help facilitate customs clearance.

Please provide a valid telephone number when placing your order, as customs authorities may need to contact you.

Shipping Problems

My Order Has Not Arrived

If your order has exceeded the estimated delivery time of 15 business days from the purchase date:

1. Check the tracking information: Review the latest status through the tracking system.

2. Check with neighbors or reception: Packages may occasionally be left with a neighbor, building reception, or front desk.

3. Contact us: Email legscience@outlook.com and include your order number.

We will investigate the shipment with the carrier and work to resolve the situation within 48 hours.

My Order Arrived Damaged

We are sorry that this has happened. If your LEGscience massager arrives damaged:

1. Photograph the damage: Take clear photographs of the product and the exterior packaging.

2. Keep the packaging: Do not discard the box or packaging materials.

3. Contact us immediately: Send the photographs and your order number to legscience@outlook.com.

We will send you a replacement at no additional cost or issue a full refund, depending on your preference.

Incorrect Shipping Address

Before shipment: If you notice an error in your shipping address before we process your order, contact us immediately at legscience@outlook.com. We will correct the address at no additional cost.

After shipment: Once an order has been shipped, address changes are subject to the carrier’s policies and may result in additional charges. Contact us as soon as possible so that we can attempt to intercept or redirect the shipment.

Packages returned because of an incorrect address: If a package is returned to us because the address provided was incorrect or incomplete, the customer will be responsible for the cost of shipping the package again.

Orders Shipped to Business Addresses

Shipments to business addresses, including offices, medical centers, and gyms, are subject to the same estimated delivery times.

We recommend that you:

• Include the company and department name in the shipping address.

• Provide a direct contact telephone number.

• Confirm the building’s package delivery and reception hours.

Shipping Privacy Policy

Your shipping address and contact details are used exclusively to process and deliver your order.

We do not share this information with third parties other than the logistics and shipping providers required to fulfil your order.

For further information, please review our full Privacy Policy.

Holidays and Seasonal Delays

Impact on Delivery Times

Processing and shipping times may be extended during the following periods:

• Black Friday and Cyber Monday in November

• Christmas and holiday season from December through January

• Chinese New Year from January through February, which may affect stock availability

• National holidays in the destination country

We recommend placing orders in advance during these periods.

We will publish a notice on our homepage if we anticipate significant delays.

Reshipping and Address Changes

Before Shipment

You may request an address change at no additional cost by contacting us within the first 24 hours after placing your order.

After Shipment

Address changes requested after the package has been shipped are subject to the carrier’s policies and may result in additional charges of between $15 and $25 USD.

It is not always possible to intercept or redirect a package that is already in transit.

Second Delivery Attempt

If the carrier was unable to deliver your package on the first attempt:

• Review any delivery notice left at your address.

• Contact the carrier directly to arrange a second delivery attempt.

• Alternatively, you may be able to collect the package from the nearest carrier facility.

Delivery Guarantee

The LEGscience Commitment

We are committed to ensuring that your order reaches you safely.

If your order:

• Is lost in transit: We will send a replacement at no additional cost or issue a full refund.

• Arrives significantly late, exceeding 20 business days: Contact us so that we can investigate and resolve the matter.

• Is damaged during shipping: We will provide an immediate replacement or refund.

Protection period: 30 days from the purchase date.

Frequently Asked Questions About Shipping

Can I update my shipping address after placing my order?

Yes, provided that the order has not yet been processed, generally within the first 24 hours. Contact us immediately at legscience@outlook.com.

Why is my tracking information not showing any updates?

Tracking information may take between 24 and 48 hours to become active after shipment. Contact us if no updates appear after this period.

Do you ship to P.O. Boxes?

No. We currently require a complete physical shipping address and do not ship to P.O. Boxes.

Which shipping carriers do you use?

We work with trusted international shipping carriers. The specific carrier may vary depending on your location and will be identified in your shipping confirmation email.

Can I collect my order in person?

No. We currently operate exclusively as an online store and do not have a physical collection location. All orders must be shipped.

Does the estimated shipping time include weekends?

No. Shipping estimates are calculated in business days, Monday through Friday, excluding national holidays.

What should I do if I need my order urgently?

We currently offer standard shipping only. We are working on express shipping options that will become available soon. Subscribe to our newsletter to receive updates.

Contact

For questions about your shipment or assistance with an order:

📧 Email: legscience@outlook.com
⏰ Customer service hours: Monday through Friday, 9:00 a.m.–1:00 p.m.
📱 Response time: Within 24 business hours

Last updated: February 2026

LEGscience reserves the right to update this Shipping Policy at any time. Changes will become effective immediately after being published on our website.

Purchases made before a policy change will remain subject to the policy that was in effect at the time of purchase.